Privacy Policy

1. Who We Are 👋

Maitey

Governing law: Australia.

2. What We Collect 📋

• Account details (name and email) — collected only if you create an account or sign in with a provider (e.g., Apple/Google).
• Location — collected only if you explicitly grant permission for location-based features.
• Diagnostics & crash data — optional, collected only if you opt in when reporting bugs or through system crash reports.
• Device information — basic device and app version information may be processed for support and security.
• App usage and settings — limited, non-sensitive configuration data (for example, feature flags or basic settings) may be processed to keep Maitey working correctly, and may sync via iCloud if you enable it.
• iCloud sync data — selected non-sensitive app data you choose to sync with iCloud (see Section 6) is stored in your private iCloud storage and associated with your Apple ID. Sensitive documents and all trip planner items are excluded from Maitey-controlled iCloud sync by design.

3. What Stays On Your Device 💾

• Your user-generated content (e.g., documents, photos, journals, audio, and trip planner items) is stored locally on your device by default.
• Documents you mark as sensitive and all trip planner items are designed to remain on this device only and are never uploaded to iCloud by Maitey, even if you turn on an in-app iCloud backup or sync option.
• If you delete the app or reset your device, on-device content may be removed and cannot be recovered by us.
• Separate from Maitey’s own sync features, your device or system-level backups (such as an iOS device backup to iCloud or to a computer) may still include copies of local data, which are managed entirely by you and your platform provider.

4. Why We Collect Data 🎯

• To provide and personalise app features.
• To maintain performance, security, and reliability.
• To communicate important updates and respond to support requests.
• To enable cross-device access for selected non-sensitive data when you opt in to iCloud sync.

5. Location Data 📍

If enabled, location is used only to support relevant features. You can change permissions anytime in your device settings.

6. iCloud Sync ☁️

• iCloud sync is optional and can be enabled/disabled in the app or system settings.
• When enabled, selected non-sensitive app data (for example, certain settings or logs) is stored in your private iCloud container and associated with your Apple ID.
• Sensitive documents and all trip planner items are never uploaded to iCloud by Maitey, even if an in-app iCloud backup or sync option is turned on. These items stay on your device, subject only to any separate device-level backups you manage outside Maitey.
• Sync data is transmitted and stored using Apple’s iCloud infrastructure. Apple acts as a service provider/processor for this storage.
• Where supported by the platform and configuration, iCloud may use end-to-end encryption for certain categories of data. For details and eligible data types, please refer to Apple’s iCloud and Advanced Data Protection documentation.
• We do not have access to your Apple ID credentials. We do not receive your iCloud content except limited metadata necessary for sync functionality.
• You can stop syncing at any time. Disabling sync on a device may remove local copies while leaving data in iCloud until you delete it from iCloud Drive/Settings.

7. AI Features & Third-Party Services 🤖

• AI chat may be powered by third-party providers and can be inaccurate or incomplete.
• Protect your personal info — only share what you’re comfortable sending to AI.
• Do not include sensitive personal information in prompts or uploads. You are responsible for what you choose to share with AI.
• When using in-app web search or browsing features, avoid searching for or accessing inappropriate, adult-oriented, or otherwise unsuitable content. Search results are provided by third-party services and may not always be filtered.
• We may integrate third-party APIs or link to external websites (such as Google). Their privacy practices apply to their services, and we cannot control or guarantee the content they provide.

8. How We Store & Protect Data 🔒

• Limited account data (e.g., sign-in identifiers) may be stored with the relevant authentication or platform providers (e.g., Apple or Google) as required to enable access.
• If iCloud sync is enabled, synced non-sensitive data is stored in your private iCloud storage administered by Apple.
• We apply reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is 100% secure.

9. How Long We Keep Data ⏳

We retain personal data only as long as necessary to provide the service, comply with legal obligations, or resolve disputes. Deleted content may persist temporarily in backups where applicable.

iCloud-synced data remains in your iCloud account until you delete it or disable sync and remove remaining copies via iCloud settings. Local, on-device data (including sensitive documents and trip planner items) remains under your control and is removed when you delete it or uninstall the app, subject to any separate device-level backups you manage.

10. Sharing Your Data 🤝

We do not sell personal data. We may share limited data with:

• Service providers (e.g., hosting, analytics, customer support) under appropriate agreements.
• Legal authorities if required by law.
• Apple, solely as a platform provider operating iCloud on your behalf.

11. Your Rights (Australia) 🇦🇺

You can:

• Access and correct your personal information.
• Withdraw consent for certain processing (like location, optional diagnostics, or iCloud sync).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Children’s Privacy 👧🧒

Our app is not directed to children under the age required by local law without appropriate parental consent. If you believe we have collected personal information from a child, contact us to request deletion.

13. Changes to This Policy ♻️

We may update this policy from time to time. Material changes will be reflected by updating the date above. Continued use means acceptance of the updated policy.

14. Contact Us 📫

Maitey (My Journey Type ABN 34 683 406 671)
hello@maitey.world
https://maitey.world