Terms of Service

The Short Version (Pre-Flight Briefing)

• 📅 Age: 13+ only
• 🆓 Free & paid: Some features are free, others need a subscription
• 💳 Payments: Handled by the App Store; purchases are final (no refunds)
• 🧭 Maitey IP: Maitey’s app, designs, workflows, prompts, feature names, databases, code, logos, and distinctive product experiences belong to Maitey or its licensors
• 📸 Your stuff: Photos, notes, trip plans, and recordings stay on your device unless you choose to share or sync with iCloud
• 🔒 Sensitive docs & planner: Docs you mark sensitive and all trip planner items stay on this device and are never uploaded to iCloud by Maitey
• ☁️ iCloud sync: Optional; where available, it stores selected non-sensitive data in your private iCloud container (Apple provides the infrastructure)
• 🤖 AI features: Chat, Discover, Social imports, Holidays, language tools, and audio tools can be helpful but not always accurate — double-check important things
• ✈️ Flight Board: Flight details currently come from forwarded booking emails and Maitey’s own timing estimates — no live airline or airport status feed is currently provided
• 💰 Trip Budget: You enter the numbers; we just categorise & total them
• 🔎 Discover & web search: Discover and in-app Google search may use AI, Google search snippets, maps, and external websites. Results may be incomplete, inaccurate, outdated, unavailable, or unsuitable despite SafeSearch parameters where available
• 📲 Social imports: Shared social/web links, captions, metadata, page text, preview text, and detected places are processed only to help turn them into trip suggestions. You are responsible for what you share and save
• 🗓️ Holidays tools: Holiday dates, leave suggestions, and travel timing ideas are informational planning aids only. Verify official public-holiday, workplace, visa, school, and payroll rules before relying on them
• 🗺️ Travel tips: Use your judgement — real-world changes happen
• 🏛️ Law: Australia

1. What Maitey Is (and Isn’t)

Maitey is a friendly trip-planning companion with user-generated content, AI-powered suggestions, Discover tools, Social imports, Holidays and leave-planning tools, real-time weather, a day-by-day trip planner, a flight board built from booking details, and simple budgeting tools.

We’re not a travel agent, migration adviser, employment adviser, lawyer, accountant, payroll provider, or official holiday authority and can’t control airlines, hotels, employers, governments, weather, roads, or other providers. Any suggested routes, timings, holidays, leave windows, places, accommodation, activities, or practical tips are informational only; you remain responsible for your choices and real-world safety.

2. Who Can Use Maitey

• You must be 13+
• Use Guest mode (no account; some settings won’t persist) or create an account
• Some features require an active subscription

3. Subscriptions & Payments

• Some features are free or available for a limited time in a free trial; premium features require payment
• Payments are processed by the App Store
• All purchases are final — we don’t issue refunds (subject to App Store policies)

4. Your Content & Our Approach

When you add content (photos, notes, itineraries, audio, trip plans, documents):

• Content stays on your device by default
• We don’t collect your media unless it’s necessary for a feature you enable (for example, cloud sync or sharing)
• Sensitive documents and trip planner items are designed to remain on-device only and are excluded from iCloud sync and other cloud backup features in Maitey
• You can delete your content anytime; backups you control (for example, device or iCloud backups you manage outside Maitey) may persist
• We may remove content that violates these Terms or the law

5. Maitey Intellectual Property & Permitted Use

Maitey and its licensors own or license the app, Services, source code, databases, functionality, software, designs, interface layouts, icons, graphics, text, feature names, workflows, AI prompts and orchestration, recommendation formats, generated product structures, trademarks, service marks, logos, and other materials that make up Maitey.

This includes distinctive Maitey experiences such as Discover, Send to Maitey, Social imports, Trip suggestions, Pins, Flight Board, Learn a Language, Budget, Trip Planner, Holidays and leave-planning tools, audio-tour tools, planner flows, dashboard widgets, and related visual or interaction patterns.

You receive a limited, personal, non-transferable, revocable licence to use Maitey as intended through the official app and supported system integrations. Except where these Terms or applicable law allow otherwise, you must not copy, reproduce, modify, translate, adapt, aggregate, republish, distribute, sell, license, commercially exploit, or create derivative works from Maitey or any part of the Services without our prior written permission.

Your own trip plans, photos, notes, documents, recordings, imported links, and other content remain yours. Nothing in this section transfers ownership of your personal content to Maitey. However, you must not use Maitey, Maitey-generated outputs, Maitey data, Maitey workflows, or Maitey screenshots/content to build, train, benchmark, market, or improve a competing or substitute product or service without our written permission.

6. iCloud Sync ☁️

• iCloud sync or backup features, where available, are optional and can be enabled or disabled in the app or system settings.
• When enabled, selected non-sensitive app data (for example, certain settings or logs) may be stored in your private iCloud container and associated with your Apple ID.
• Sensitive documents and all trip planner items are never uploaded to iCloud by Maitey, even if you enable an in-app iCloud backup or sync option.
• Apple provides the iCloud infrastructure and acts as a service provider/processor for storage.
• Where supported by Apple, some data types may be protected with end-to-end encryption (see Apple’s iCloud and Advanced Data Protection documentation).
• We don’t receive your Apple ID credentials and do not access your iCloud content except for limited metadata necessary to operate sync.
• You are responsible for managing your iCloud storage and settings, including removing data if you stop using sync. Disabling sync may remove local copies while leaving data in iCloud until you delete it via iCloud settings.

7. AI Features — Fair Use & Safety

• Don’t spam, abuse, or attempt to overload the service
• Don’t generate illegal, hateful, or harmful content
• Don’t use Maitey (including AI chat, Discover, Social imports, Holidays tools, language tools, audio tools, or the in-app browser) to search for, create, import, or share inappropriate or adult-oriented content
• AI responses can be inaccurate, outdated, or incomplete — always verify
• We’re not liable for actions you take based on AI outputs
• Protect your personal info — only share what you’re comfortable sending to AI or third-party services

Discover, Social Imports & Holidays

Discover may generate nearby ideas, mini plans, hotels, practical tips, audio-tour/language content, and other travel suggestions using prompts you provide, app context, search snippets, maps, and third-party services. Social imports may process shared links, captions, metadata, webpage snippets, preview-image text, and map results to identify trip-relevant places. Holidays tools may use your selected home/travel location, year, time zone, public-holiday data, leave entries, and leave entitlement settings to generate holiday and annual-leave suggestions.

These features are informational only and may be wrong, incomplete, unavailable, outdated, or based on third-party data we do not control. Always verify important details with official sources, the venue/provider, your employer, or the relevant authority before making bookings, travel decisions, or leave requests.

8. Trip Budget — Friendly Disclaimer

• All values are provided by you (Maitey doesn’t estimate prices)
• We categorise and calculate totals for convenience
• We’re not liable for errors, omissions, or financial outcomes

9. Travel Advice & Trip Planner — Use Your Judgment

We provide tools and suggestions, including a timeline-based trip planner, maps, Discover, Social imports, Holidays, and travel ideas, but you’re in control. We:

• Don’t guarantee completeness, accuracy, or availability of any information, routes, or timings
• Aren’t responsible for delays, cancellations, or losses caused by third parties or events
• Aren’t responsible for road, transport, or safety conditions — you must follow local laws, signage, and safety advice

Flight Board & Booking Email Information

Maitey’s Flight Board currently uses details taken from booking emails you forward to Maitey, together with Maitey’s own timing estimates for helpful planning cues like airport arrival and likely check-in windows. Maitey does not currently provide live airline or airport status data.

Flight information shown in Maitey may therefore be incomplete, delayed, outdated, or different from official airline or airport information, and is provided for general reference only. You must verify critical flight details directly with the airline or airport before travel. To the maximum extent permitted by law, Maitey is not responsible for inaccurate booking-derived flight information or for any missed flight, delay, cost, loss, or other consequence arising from reliance on it.

10. Privacy, Location & Data

We may use your name, email, and location (if you enable it) to personalise your experience.

If you enable any iCloud sync or backup feature, selected non-sensitive app data will be stored in your private iCloud storage. Sensitive documents and all trip planner items are always stored on-device only and excluded from Maitey-controlled iCloud sync.

Read our Privacy Policy for details on categories, encryption, retention, and your choices (including how to withdraw consent for optional processing like location, diagnostics, and iCloud sync).

11. Community Guidelines

Be kind and respectful.

• No illegal, harmful, or offensive content
• No harassment, hacking, or misuse
• Don’t use Maitey or its features (including AI chat and in-app web views) to access, share, or promote inappropriate, adult-oriented, or otherwise unsuitable content

12. Prohibited Competitive, Technical & Data Misuse

You must not:

• Access Maitey through bots, scripts, crawlers, scrapers, automated clients, or any method other than the official app and supported Apple system integrations
• Access, probe, call, or use Maitey APIs, cloud functions, storage, databases, App Group data, sync systems, AI endpoints, or backend services outside the official app experience
• Reverse engineer, decompile, disassemble, decrypt, derive source code from, bypass, interfere with, overload, or circumvent Maitey or its security, access controls, subscriptions, usage limits, or technical protections
• Systematically collect, extract, harvest, copy, cache, aggregate, or republish Maitey content, feature outputs, trip recommendations, generated suggestions, metadata, prompts, screenshots, interface layouts, or service data
• Use Maitey data, outputs, designs, wording, workflows, icons, names, marks, database structures, feature behaviour, screenshots, onboarding, or other materials to create, train, improve, market, or operate a competing or substitute product or service
• Misrepresent an app, service, website, integration, or account as being made by, affiliated with, endorsed by, or connected to Maitey without written permission
• Remove, obscure, or alter Maitey copyright, trademark, attribution, or proprietary notices

13. Third-Party Services & Links

Maitey connects to APIs, AI services, map/search providers, and external websites, including OpenAI-powered features, Apple services, Google search, and social/web links you choose to share.

• When you use in-app Google search or Discover search features, results or snippets may be loaded from Google or external websites.
• When you use Social imports, third-party social or web content may be fetched, previewed, OCR-processed, analysed by AI, and matched against map/search results to suggest places.
• We apply SafeSearch parameters where available, but we cannot guarantee that all adult or inappropriate content will be filtered out.
• These third-party services have their own terms and privacy policies — you should review them and use them at your own discretion.
• You are responsible for what you search for and view, and you must not use Maitey to access illegal or adult content.

14. Changes to These Terms

We may update these Terms from time to time. If you keep using Maitey after changes, you’re agreeing to the updated Terms.

15. Governing Law

Australia

16. Contact Us

Maitey (My Journey Type ABN 34 683 406 671)
hello@maitey.world
https://maitey.world